Job Opportunity: Foreign Language Call Centre Agent
Flash is looking for a dedicated Foreign Language Call Centre Agent to join our team in the Northern Suburbs of Cape Town. In a customer-centric business landscape, the Call Centre Agent plays a pivotal role by embodying the company’s values, focusing on delivering exceptional customer service, and fostering strong, lasting relationships with clients.
Core Responsibilities
- Order Processing: Process customer orders accurately and with attention to detail.
- Issue Escalation: Identify and escalate priority issues to the appropriate department.
- Customer Support: Handle and resolve customer complaints efficiently and professionally.
- Communication: Provide information about products and services through phone, email, and fax.
- Data Management: Enter and update customer information accurately in the system.
- Sales: Engage in upselling and cross-selling when appropriate.
- Routing Calls: Direct calls to the appropriate resources and follow up when necessary.
- Service Commitment: Ensure all commitments to customers are met promptly.
- Other Duties: Complete additional tasks as assigned by management.
Minimum Requirements
- Education: Matric (Grade 12).
- Language Skills: Fluency in Amharic and English is required. Proficiency in other languages, such as Somali, Bangla, or Urdu, is an advantage.
- Experience: At least 6 months of call centre experience is preferred.
- Skills: Must be computer literate and able to handle irate customers with perfect telephone etiquette.
- Attributes: Strong multitasking abilities and a keen sense of responsibility and professionalism.
Work Level
- Job Type: Permanent
- Salary: Market Related
- Location: Northern Suburbs, Cape Town
How to Apply
If you meet the requirements and are ready to take on this dynamic role, click HERE to apply.
Join Flash and become part of a team that values your language skills, offers growth opportunities, and provides a clear pathway to a successful and fulfilling career in customer service!
